What you can expect from us
- To be listened to, treated fairly with respect and valued
- To be cared for by skilled experienced staff and volunteers who have
been properly checked out and trained to work with you - To work with adults, you can trust that genuinely want to help you
have a happy and fulfilling life - Not to be judged by your behaviour but to be supported to understand
yourself better - To be given praise and encouragement and the opportunity to develop
your potential - To be encouraged to develop self-awareness and to be considerate to
others - To be supported to learn new skills and, gain confidence and be positive
- To have any concerns dealt with in a satisfactory and professional
manner
If we don’t meet these expectations, please contact us so we can put it right.
HKP Complaints Procedure
At the Hangleton & Knoll Project we take all complaints seriously and it is of primary importance that all complaints are
resolved where possible. If you have a complaint and wish to access the Hangleton & Knoll Project’s complaints
procedure you can either:
- Ask a member of staff
- Email info@hkproject.org.uk
- Tel: 01273 706469
Feed back
We also really appreciate feedback and if you think we have done something well then we would love to hear about it. - Email info@hkproject.gov.uk
- Tel: 01273 706469
What we expect from young people
- Tell a member of staff straight away if there is a problem between you and someone else like bullying, hitting, fighting, arguments, stealing etc
- Not to use abusive language or words that may hurt or offend
- Listen to and carry out instruction from our staff to keep everyone and
the space safe - Tell a member of staff immediately if you do not understand instruction
- Act safely and responsibly
- Respect our buildings, property, people and the community
- Tell a member of staff immediately if you feel unwell or have been hurt
- To be responsible for your own belongings
- Tell the Youth Workers / coaches / teachers running the session if you
have an allergy / fear / phobia or anything else you may need help with - Be willing to take part and have a positive attitude towards learning
- Not to bring or use drugs, alcohol, tobacco or vapes at any youth
sessions, trips or activities
I understand that if I do not meet the expectations above I agree to attend a
1-2-1 meeting with a youth worker/s at a time agreeable to us both within 2
weeks of any occurrence. I agree to discuss what support I need to meet the
expectations before being allowed to attend future sessions and understand
that my parents / carers may need to be part of this conversation.